Your privacy matters to us. This Privacy Policy explains exactly what personal data J9 App collects from Bangladesh players, how we use it, who we share it with, and what rights you have over your own information. We've written this in plain language so it's actually readable.
Six things J9 App commits to when it comes to your personal information — before you read the full policy below.
All data transmitted between your device and J9 App is protected by SSL/TLS encryption. Your personal details, payment information, and account activity are never sent over unencrypted connections.
J9 App does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate your account and improve the platform — nothing else.
J9 App only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
You have the right to access, correct, or request deletion of your personal data at any time. Contact J9 App support and we will process your request promptly in line with applicable law.
We only share your data with trusted service providers — such as payment processors and identity verification partners — who are contractually required to protect it to the same standard as J9 App.
J9 App retains your personal data only for as long as your account is active or as required by law. Once data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy describes how J9 App ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the J9 App platform — including the website at j9-app.org and the J9 App mobile application. This policy applies to all players based in Bangladesh and elsewhere.
By creating an account on J9 App, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register an account or use the platform.
This Privacy Policy should be read alongside the J9 App Terms and Conditions. Together, these documents form the full agreement between you and J9 App regarding your use of the platform.
We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically so you are always aware of how your data is being handled on J9 App.
J9 App collects personal data that is necessary to provide you with a safe, functional, and personalised betting experience. The categories of data we collect are set out below.
When you register a J9 App account, we collect:
To comply with anti-money laundering (AML) obligations and to verify your age, J9 App may request:
When you make deposits or withdrawals on J9 App, we collect:
J9 App does not store full payment card numbers. All financial transactions are processed through secure third-party payment providers who handle sensitive payment data under their own security standards.
J9 App collects your personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct input by you | Registration form, deposit form, support chat, account settings |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking |
| Third-party providers | Payment processors (bKash, Nagad, Rocket), identity verification services |
| Fraud prevention systems | IP analysis, device matching, behavioural pattern monitoring |
J9 App uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to perform our contract with you, because we have a legitimate interest, or because we are required to by law.
You can opt out of promotional communications from J9 App at any time by contacting our support team or updating your notification preferences in your account settings.
J9 App uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Required for login, session management, and security | No — platform will not function without these |
| Functional cookies | Remember your language, display preferences, and game settings | Yes, via browser settings |
| Analytics cookies | Track page views, session duration, and feature usage to improve the platform | Yes, via browser settings |
| Security cookies | Detect fraudulent logins and suspicious device activity | No — required for account protection |
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the J9 App platform.
J9 App takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
While J9 App takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact J9 App support immediately.
J9 App retains your personal data for as long as your account remains active, or for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.
When your data is no longer required, J9 App will securely delete or anonymise it so that it can no longer be linked back to you.
As a J9 App player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
Request a copy of all personal data J9 App holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your personal data where it is no longer necessary for us to hold it.
Ask us to limit how we use your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to the processing of your data for direct marketing or profiling purposes.
J9 App will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request.
J9 App is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the J9 App platform in any way.
If J9 App becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any funds held in the account will be handled in accordance with our Terms and Conditions.
If you believe that a minor has registered an account on J9 App, please contact us immediately at [email protected] so we can take appropriate action.
J9 App reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top. For significant changes that materially affect how we use your data, we will notify you via email or an in-platform notification where possible.
Your continued use of J9 App after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way J9 App handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For data deletion or access requests, please email us with the subject line "Data Rights Request" and include your registered phone number so we can verify your identity.